Frequently Asked Questions (FAQ)
All you need to know about the product and billing.
🎉 Free shipping from 79 CHF
Order & Products
How long does delivery take?
Delivery takes 2–5 business days with Swiss Post.
Is there a minimum order value?
No, but from a purchase value of CHF 79.– shipping is free. Below CHF 79.– shipping costs are CHF 9.00.
Are your products also suitable for professional use?
Yes, our cleaning products are designed for both private and professional use.
Payment
Which payment methods are available?
You can pay safely and conveniently with the following methods: Mastercard / Visa TWINT (including "Buy Now, Pay Later") PostFinance Pay Samsung Pay / Google Pay / Apple Pay Klarna Purchase on account
How does purchase on account work?
You receive the invoice by email and have 20 days to settle it. Payment processing is handled by Payrexx.
Coupons & Discount Codes
How can I redeem a coupon in the webshop?
You can easily enter your voucher code during checkout: 1. Add your desired products to the cart. 2. Click on "Proceed to checkout". 3. Enter your code in the "Enter code" field. 4. Click "Redeem" – the discount will be automatically deducted from the total amount.
❗ Make sure the code is entered correctly (without spaces). 🔁 Only one voucher can be redeemed per order.
Returns & Complaints
Can I return products?
Yes, you can return unopened and unused products within 14 days. Please report the return by email to [email protected].
Who bears the return costs?
Return costs are generally borne by the customer – except in case of incorrect delivery or faulty product information.
Data Protection & Security
How is my data protected?
Your data is processed according to the Swiss Data Protection Act (revDSG) and – if applicable – GDPR. You can find more information in our privacy policy.
Who processes my payment?
Payment processing is handled securely by Payrexx.
Shipping & Contact
Where do you deliver?
We deliver exclusively within Switzerland and Liechtenstein.
Which service provider is used for shipping?
Shipping is handled by Swiss Post.
Can I track my order?
Yes, you will receive an email with a tracking link after shipping.
What happens if I'm not home during delivery?
The post office will leave a pickup invitation or deliver the package according to your delivery preferences.
Is express shipping available?
Currently we do not offer express shipping – however, we are reviewing the introduction of this service.
What to do in case of damaged delivery or missing goods?
Please contact us immediately by email at [email protected] so we can find a solution together.
I have a special shipping question – who can I contact?
For individual inquiries, you can reach us directly at: 📧 [email protected] 📞 +41 71 970 00 22